Tips that help resolving “File xyz.ost is not an offline folder file” error message

in Data-recovery

Those who use MS Outlook in a collaborative environment for email communication shall know what an OST file is and how important it is. If you use Outlook but do not know what an Offline Storage Table (OST) file is then here you will come to know all about OST file and resolve the “File xyz.ost is not an offline folder file” error message that lead into OST to PST conversion.

Many Outlook users work in offline mode and appreciate MS Outlook’s this feature though they do not know how MS Outlook allows them working in offline mode. Until Outlook is allowing them working in offline mode, everything is going fine but when some issue occurs with OST file, Outlook users get following error message:

File xyz.ost is not an offline folder file”

The aforementioned error message occurs when OST file has been damaged due to which MS Outlook is not able to recognize it as the correct offline folder file. Hereby, you must like to know about how you can resolve the aforementioned error message. Mentioned below are the steps that help you resolve the aforementioned error message:

  • Navigate to the folder where the corrupt .ost file is available.

  • Select the OST file, cut it, and place somewhere else at your computer’s hard disk.

  • Now, switch to Work Online mode and click the Send/Receive button. As you click the button, a new OST file will be created in the same folder from where you have removed it.

  • Now, you can continue using MS Outlook in offline mode. However, in case, .ost file is not recreated, confirm that MS Exchange Server is working fine and your mailbox is not damaged.

  • If some problem has been noticed in MS Exchange Server or your mailbox has been damaged or deleted, then you have to convert OST to PST to access the data stored in it and to continue using MS Outlook.

To convert OST to PST, Kernel for OST is the best available tool. While converting OST to PST, Kernel for OST repairs the corrupt OST file and recovers all mailbox data from it, which can be saved in .pst, .dbx, .msg, or .eml format, which means you can save the recovered mailbox data in either of these formats as per your convenience. The software also displays preview of selected OST items so that you can confirm its quality before saving the recovered data on your computer’s hard disk.

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Tips that help resolving “File xyz.ost is not an offline folder file” error message

This article was published on 2013/10/09